Warranty, Returns & Refund Policy

Your Rights Under Australian Consumer Law (ACL)

Our products come with guarantees that cannot be excluded under the Australian Consumer Law (ACL). You are entitled to:

• A replacement or refund for a product with a major failure.
• Compensation for any other reasonably foreseeable loss or damage.
• Have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

1 Product Warranty

Teaser Tackle stands behind the quality of our products. Our skirted fishing lures are covered against manufacturing defects in materials and workmanship for 1 month from the date of purchase, unless otherwise stated on the product page.

The warranty covers:

• Manufacturing defects.
• Faulty materials or workmanship.

The warranty does not cover:

• Damage caused by misuse, abuse, or improper use.
• Damage caused by fish bites, impact with rocks, reefs, or other underwater structures.
• Normal wear and tear, including cosmetic scratches, fading, hook corrosion, or skirt deterioration through regular use.
• Modifications or repairs carried out by anyone other than Teaser Tackle.

2 Making a Warranty Claim

To submit a warranty claim, please contact our Customer Support team with:

• Your Order Number.
• A description of the issue.
• Clear photos or videos showing the defect.

We will assess your claim and advise the appropriate resolution as quickly as possible.

3 Returns & Change of Mind

If you've changed your mind, we accept returns within 3 days of delivery, provided that:

• The item is unused.
• The item has not been in the water or used for fishing.
• The original packaging is unopened or in resalable condition.
• Proof of purchase is provided.

For hygiene, safety, and quality assurance reasons, used fishing lures or products showing signs of use cannot be returned for change of mind.

4 Faulty, Damaged or Incorrect Items

If you receive an item that is:

• Faulty due to a manufacturing defect.
• Damaged during transit.
• Different from what you ordered.

Please contact us within 3 days of receiving your order.

Where applicable, Teaser Tackle will provide:

• A replacement.
• A repair (where appropriate).
• A full refund, in accordance with Australian Consumer Law.

Reasonable return postage costs for approved faulty or incorrect items will be reimbursed by Teaser Tackle.

5 Refunds

Once your returned item has been received and inspected, we will notify you of the outcome.

Change of Mind Returns

Approved refunds will be processed less:

• Actual return shipping costs (where applicable).
• A 10% restocking fee, calculated on the product purchase price.

Original shipping charges are non-refundable.

Refunds will be issued using the original payment method.

6 Return Shipping

Change of Mind

Customers are responsible for return postage costs and ensuring the item is securely packaged.

Faulty or Incorrect Products

Teaser Tackle will cover reasonable return shipping costs for approved warranty or incorrect item claims.

7 Australia-Wide Shipping Only

Teaser Tackle currently ships Australia-wide only. We do not offer international shipping at this time.